Can't find your answer? Write to concierge@stacciolla.com
Once your piece leaves the atelier, you will receive an email with your tracking number. You can also visit /track-order and enter your order number and email address.
Orders can be modified or cancelled within 2 hours of placement. After that, the atelier process has begun and changes may not be possible. Contact concierge@stacciolla.com immediately.
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Shop Pay, and Klarna. All transactions are encrypted and secure.
Yes. A digital invoice is sent automatically to your email upon order confirmation.
Stacciolla ships worldwide. All orders are shipped DDP (Delivered Duty Paid) — meaning all import duties and taxes are covered by us. No surprise fees at delivery.
United States: 3–5 business days. Europe: 5–8 business days. Rest of the world: 7–14 business days. All times are from the moment your piece leaves the atelier.
Our pieces are prepared and dispatched from our partner ateliers. Final-mile delivery is handled by local carriers (USPS, DHL, or equivalent) so your tracking will reflect a local origin.
Express options are available at checkout for select regions. Contact concierge@stacciolla.com for urgent requests.
We accept returns within 30 days of delivery. Items must be unused, in original condition, with all packaging intact. Visit /returns to initiate a return request.
All returns are processed through our Miami office: . Please do not ship directly to the atelier without prior authorization.
Once your return is received and inspected (2–3 business days), your refund is issued within 5–7 business days to your original payment method.
Yes. During the return process you can request an exchange. Subject to availability.
We work with full-grain leather sourced through independent artisan houses that supply the same premium tanneries used by European luxury brands. Full-grain is the highest quality grade — it develops a unique patina over time.
We recommend conditioning your leather every 3–6 months with a quality leather conditioner. Avoid prolonged exposure to direct sunlight and moisture. A full care guide is included with every piece.
Yes. All Stacciolla hardware is cast in solid brass or stainless steel with a gold or silver finish. No hollow parts, no plating over plastic.
Every Stacciolla piece ships with a premium cotton dust bag, tissue paper, and a wax-sealed care card.
The Circle is our membership program. Every purchase earns points and unlocks tier benefits — from early access to drops to direct concierge access. Visit /loyalty to learn more.
1 point per $1 spent. Additional points for sharing your unboxing ($20 credit) and referring a friend ($50 credit when they complete their first purchase).
Initiate (first purchase), Maison (2+ purchases or $500+ spent), Cercle (5+ purchases or $1,500+ spent). Each tier unlocks additional benefits.
No. Your tier is earned and maintained as long as your account is active. Points expire after 24 months of inactivity.
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